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Description

We are looking for a Customer Service Representative to join our team. He will manage customer complaints and queries. In this job, you’ll be responsible for taking orders, any modifications and to escalate complaints through numerous communications channels. We are looking for a person who can stay calm in frustrating situations and who is familiar with the basics of computers.


Responsibilities as Customer Service Representative

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers


Requirements for a Customer Service Representative

Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school education


Benefits of working with 247 Virtual Solution

Autonomy to work how you work best, without micromanagement

All the tools, equipment and support you need to thrive

Competitive salary

Punctuality Bonus

Performance-based increments