Customer Support

  • Contact :+1-734-252-6029
  • E-mail :info@247virtualsolution.com
customer support

  What we offer:

 We provide 24/7 support to your customers through WhatsApp, telephone, Livechat, social media and Livechat. Our customer care team is capable of dealing with customers from all over the world! Join hands with us today to get the best contact center services for the extension of your business!

Customer Care Services:

24/7 Virtual Solution allows you to hire experienced and qualified experts who will be the learning everything they have got to about your business so well that you might as well mistake them for your own staff!

We have proved ourselves to be useful and advantageous for more than 200 startups! Not just that, we have made it possible for large and medium enterprises from Western Europe, USA and UK to make the current customers a lot stronger and even increase the number of customers!

Inbound Customer Support:

Your customers are in safe hands! They will be dealt with a lot of professionalism and their inbound request will be responded by our experts. No matter what services or products your company or brand is about, we take full charge of making your customers aware of all of them which also includes educating them about the discounts provided by you. What outsourcing customer support refers to is our ability to cover your inbound sales, pre-sale, order taking and order processing!

Outbound Customer Support:

Your valuable customers will be reached out by our customer support agents. There will be no machine dealing with your customers but real, qualified people! Following are some of the outbound customer services that we offer:.

 
Customer Research
1

Call Center Services

2

Customer Research

3

Telesales

4

Lead Qualification

Technical and Help Desk Support

To meet your expectations and needs, 24/7 Virtual Solution comes with exclusive first, second and third-line outsourced technical support. It absolutely doesn’t matter what the size of the industry is, our skilled remote technical support specialists are capable of dealing perfectly with them all!

We are well-aware of the fact that your IT department already has so much on their plate that resolving multiple issues simultaneously could be extremely hard. We can actually lift a lot of burden off your shoulder by offering basic service desk coverage and help desk.  You no longer have to worry about hard times as we come up with effective technical assistance for customers around the globe.

Your IT support can be structured around levels (L1,L2,L3) or tiers (T1, T2, T3) by us. All of this depends on your own personal preferences and requirements. There are multiple ways through which we you get your technical support handled by us. For example, through email, phone, video, chatbots, live chat, online tutorials and many logging tools etc.

 

Technical and Help Desk Support

Through ongoing support, we enable you to have long-term customers by building excellent relationships with them. What Outsourcing exactly means is that we will make your products or services so beneficial for your customers that they would want to use your services for quite a long time. We offer the following Customer Success Management services:

Cross-selling and Upselling

Holistic Customer Success

Promotional Campaign Support

Customer Satisfaction and Retention

Portfolio Growth Customer

 

Complaint Management

With the help of our complaint management services, you get the following advantages:

Customer satisfaction: We will make sure that your customers stay satisfied enough to work with you for a long time. 

Quality assurance:  We bring real feedbacks to you from your customers for you to improve what needs to be improved and fix what needs to be fixed regarding your services or products!

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Why Customers Choose us?

  • Extensive Expertise

One of the best in the market with a huge customer service experience which also happens to provide great advice and feedbacks to the businesses all over the world.

  • Highly Qualified Teams

From common, basic tasks to any difficult or complicated one, our qualified experts always have your back!

 
 
  • Dedicated PM and QM Control

No matter what kind of a project it is, there is a dedicated project management team for each one of them.

  • Customized & Smart Approach

All the solutions that we provide are given keeping all the needs, goals and requirements of the customer in mind.

  • Trusted by more than 400 Companies

We believe in establishing a long-term relationship with our employees as well as the clients!

  • Multilingual Support

Our multilingual customer support team can handle customers from most of the parts of the world.

  • Robust Security

We have IT and security systems that exactly fit in the category of ISO 27001 and practice all around the world. 

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